All Systems Operational

About This Site

This page is being used to provide notifications of new releases of the software and any known issues with connectivity to customs gateways which we are notified from time to time.

Notification does not require you to visit this page, you will be notified on email.

Uptime over the past 90 days. View historical uptime.
Hosted Servers Operational
90 days ago
100.0 % uptime
Today
Postcode Lookup Operational
90 days ago
100.0 % uptime
Today
Licensing Server Operational
90 days ago
100.0 % uptime
Today
Internet (General) Operational
90 days ago
100.0 % uptime
Today
HMRC Gateways Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - CDS Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - ATWD Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - EMCS Operational
90 days ago
100.0 % uptime
Today
New Software Release Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 21, 2026

No incidents reported today.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
EMCS - FS4.2 Scheduled Downtime for 12 February
Completed - The scheduled maintenance has been completed.
Feb 13, 12:49 GMT
Update - All EMCS systems have now been restored and are back online. We will continue to monitor them closely.

If you encounter any issues, please submit a support ticket and it will be treated as a high priority.
Feb 13, 12:49 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:00 GMT
Scheduled - We are planning a period of system downtime to Vision Bond to allow us to complete changes required for  HMRC's vFS4.2 update.

We have therefore scheduled downtime at 14:00, Thursday 12 February and EMCS jobs will remain disabled overnight.

From 09:00 the following morning, services will be re-enabled in a staged manner.  This phased approach helps us ensure stability and minimise risk.

Because this is a controlled, staged switch-on, the full restoration may take several hours, depending on whether any issues are identified. Unfortunately, this means we are unable to provide an exact time for when each customer will be fully back online.

Within this period of downtime, any Excise movements that are required will be subject to the existing Fallback Procedures as per the guidance's below:

EMCS fallback: Fallback Accompanying Document (FAD) - GOV.UK (www.gov.uk)

https://visionsoftware.atlassian.net/wiki/spaces/VB/pages/4434231665/Goods+Arriving+Leaving#Fallback

Please complete any movements before 14:00 on Thursday 12 February 2026 to reduce any risk of errors at Go Live. Report of Receipts generated after this will still be valid in either 4.1 or 4.2 format.

Please note that HMRC’s test environment has limitations on the scenarios we can validate prior to going live. As a result, we must always plan for the possibility of unexpected issues once services are restored, which is why some uncertainty around timings is unavoidable.

We will keep you informed throughout the process and provide updates as services are progressively restored.

Kind regards
Sarah
Jan 27, 14:41 GMT
Feb 12, 2026
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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