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This page is being used to provide notifications of new releases of the software and any known issues with connectivity to customs gateways which we are notified from time to time.
Notification does not require you to visit this page, you will be notified on email.
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Scheduled Maintenance
Planned Downtime - 26/04/2025 Apr 26, 2025 11:00-14:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 26, 2025 - 14:01 GMT
Mar 26, 2025 - 14:01 GMT
Scheduled -
We would like to inform you that we will be upgrading one of our Core Network firewalls in our datacentre on Saturday, 26th April, between 11:00am and 2:00pm.
During this upgrade window, all hosted customer servers will be temporarily offline.
This upgrade involves a major software update to the firewall, but please note that the firewall configuration will remain unchanged. As a result, there will be no impact on your network, connectivity, or hosted servers.
However, please be aware that site-to-site VPN connectivity between us and our customers may experience temporary disruptions after the upgrade. However, this will only affect printing services and could require troubleshooting and configuration adjustments on both sides.
Mar 26, 2025 - 13:15 GMT
During this upgrade window, all hosted customer servers will be temporarily offline.
This upgrade involves a major software update to the firewall, but please note that the firewall configuration will remain unchanged. As a result, there will be no impact on your network, connectivity, or hosted servers.
However, please be aware that site-to-site VPN connectivity between us and our customers may experience temporary disruptions after the upgrade. However, this will only affect printing services and could require troubleshooting and configuration adjustments on both sides.
Mar 26, 2025 - 13:15 GMT