All Systems Operational

About This Site

This page is being used to provide notifications of new releases of the software and any known issues with connectivity to customs gateways which we are notified from time to time.

Notification does not require you to visit this page, you will be notified on email.

Uptime over the past 90 days. View historical uptime.
Hosted Servers Operational
Postcode Lookup Operational
Licensing Server Operational
Internet (General) Operational
HMRC Gateways Operational
Vision to HMRC Gateway - CDS Operational
Vision to HMRC Gateway - ATWD Operational
Vision to HMRC Gateway - EMCS Operational
New Software Release Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Vision Suite - New Release Information - EDI v5.1
Completed - The scheduled maintenance has been completed.
Oct 20, 12:34 BST
Scheduled - We’re pleased to inform you that a new release is now available for the following Vision application:

Vision EDI


You can view the latest release notes and version details by copying and pasting the link below into your web browser:

https://visionsoftware.atlassian.net/wiki/spaces/VEDI/pages/5587959814/EDI+v5.1

PLEASE NOTE: The ability to use email loading into the system has now been extended and will be removed from v5.2 onwards.

To arrange an upgrade to your systems please log a ticket using the ticket portal: https://visionsoftware.atlassian.net/servicedesk/customer/portal/1 and select the upgrade system option

If you have any questions or need assistance with upgrades, please don’t hesitate to contact us.
Oct 20, 12:33 BST

Oct 19, 2026

New Mobile Software Release 21/10/2026 - Flex v11
Completed - The scheduled maintenance has been completed.
Oct 19, 13:25 BST
Scheduled - We’re pleased to inform you that a new release is scheduled for the following Vision application:

Vision Flex

You can view the latest release notes and version details by copying and pasting the link below into your web browser:

https://visionsoftware.atlassian.net/wiki/spaces/VW/pages/5712314376/Flex+v11

The new version will be released from the Google on the morning of Wednesday 21st October morning. You’ll receive a notification on your handset prompting you to follow the update instructions.

If you have any questions or need assistance with upgrades, please don’t hesitate to contact us.
Oct 19, 13:07 BST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

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