All Systems Operational

About This Site

This page is being used to provide notifications of new releases of the software and any known issues with connectivity to customs gateways which we are notified from time to time.

Notification does not require you to visit this page, you will be notified on email.

Uptime over the past 90 days. View historical uptime.
Hosted Servers Operational
90 days ago
100.0 % uptime
Today
Postcode Lookup Operational
90 days ago
100.0 % uptime
Today
Licensing Server Operational
90 days ago
100.0 % uptime
Today
Internet (General) Operational
90 days ago
100.0 % uptime
Today
HMRC Gateways Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - CDS Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - ATWD Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - EMCS Operational
90 days ago
100.0 % uptime
Today
New Software Release Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Vision Suite - Vision Live update v6.13 Jan 5, 2026 07:00-09:00 GMT

Vision Live is the component responsible for handling all of the following, as such these are likely to be unavailable during this time:

GENERAL
- Vision application licensing
- Vision services for the Vision Suite Launcher
- Login to Issue Manager & Dashboards

WAREHOUSING & CIS:
- Liv-ex integration services
- Postcode address lookups
- Card payment service
- Multi factor authentication services

DISTRIBUTION & ePOD:
- Drive time data for ETA's
- Carrier consignment creation / cancellation
- Automated routing services for Distribution
- Address coordinate lookup for Distribution
Posted on Dec 10, 2025 - 14:54 GMT
Dec 23, 2025

No incidents reported today.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025
Vision Suite New release - Vision Warehousing v7.2.0
Completed - The scheduled maintenance has been completed.
Dec 18, 09:22 GMT
Scheduled - We’re pleased to inform you that a new release is now available for testing only, for the following Vision application:

Vision Warehousing 7.2.0

You can view the latest release notes and version details by copying and pasting the link below into your web browser:

https://visionsoftware.atlassian.net/wiki/spaces/VW/pages/4854054916/VW+v7.2.0

To arrange an upgrade to your test system please log a ticket using the ticket portal: https://visionsoftware.atlassian.net/servicedesk/customer/portal/1 and select the upgrade system option

If you have any questions or need assistance with upgrades, please don’t hesitate to contact us.
Dec 18, 09:16 GMT
Dec 17, 2025
HMRC - CDS Declaration Failures
Resolved - This incident has been resolved.
Dec 17, 12:21 GMT
Monitoring - HMRC has confirmed the technical issues have been resolved and the system is now fully operational.

We will continue to monitor the situation and ask customers to raise a support ticket should they experience any further issues.
Dec 17, 09:50 GMT
Update - HMRC has advised that they are still investigating the CDS issues and are working to resolve them as quickly as possible.
Dec 17, 08:59 GMT
Investigating - HMRC have confirmed that CDS is back online; however, we are still experiencing declaration failures due to a recent change to CDS that was not communicated by HMRC in advance. We are currently in discussions with them to understand what changes are required and why this update was not notified before it went live.

We will update this page as soon as further information becomes available.
Dec 16, 11:50 GMT
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Vision ePOD - v6 released
Completed - The scheduled maintenance has been completed.
Dec 12, 19:12 GMT
Scheduled - This version has been released to the Play Store to fix the issue with deliveries returned to the depot which could not be confirmed.
Dec 12, 19:11 GMT
Dec 11, 2025
Vision Suite - Early ePOD Release Information
Resolved - This incident has been resolved.
Dec 11, 22:39 GMT
Investigating - Google has released our Vision ePOD update 7 days ahead of the planned schedule.

All ePOD devices should receive a prompt to download the new version and normal functionality is expected to continue without interruption.

If you encounter any issues tomorrow, please log a support ticket so the team can review and address them promptly.
Dec 11, 18:19 GMT
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

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