All Systems Operational

About This Site

This page is being used to provide notifications of new releases of the software and any known issues with connectivity to customs gateways which we are notified from time to time.

Notification does not require you to visit this page, you will be notified on email.

Uptime over the past 90 days. View historical uptime.
Hosted Servers ? Operational
90 days ago
100.0 % uptime
Today
Postcode Lookup Operational
90 days ago
100.0 % uptime
Today
Licensing Server Operational
90 days ago
100.0 % uptime
Today
Internet (General) Operational
90 days ago
100.0 % uptime
Today
HMRC Gateways Operational
90 days ago
99.37 % uptime
Today
Vision to HMRC Gateway - CDS Operational
90 days ago
99.05 % uptime
Today
Vision to HMRC Gateway - ATWD ? Operational
90 days ago
100.0 % uptime
Today
Vision to HMRC Gateway - EMCS Operational
90 days ago
99.05 % uptime
Today
New Software Release Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025
HMRC EMCS and CDS Issues
Resolved - All warehouses now have EMCS up and running again, you may now continue to use CDS unless you're already in contact with the support team about an ongoing authentication issue in which case please continue to liaise with them.
Sep 18, 10:52 BST
Update - No problems have been noticed overnight so we will continue to enable the service for remaining customers throughout the morning while continuing to monitor.
Sep 18, 06:57 BST
Monitoring - HMRC have confirmed that we can retry opening up the channel and have done so for a small number of warehouses and the results are positive, we will monitoring again tomorrow morning and if there are no problems we will enable the services once more for all remaining warehouses.
Sep 17, 17:41 BST
Update - The problem identified yesterday evening appears to have only been a part of issue, we've now identified another part of it and are in communication with HMRC to see if the channel can be opened back up.

Please continue to NOT use CDS, access to it is being revoked now from all warehouse systems until we get the connection back.
Sep 17, 15:51 BST
Update - Unfortunately HMRC continue to block the connections, we've informed them and are waiting further information.
Sep 17, 06:55 BST
Identified - We believe the problem has been identified and steps have been taken to resolve it, services remain switched off for customers until tomorrow morning in order to give HMRC's system time to start allowing connections again. Tomorrow morning first thing we plan to start enabling the services slowly and monitoring them to hopefully bring everyone back online, in the meantime do not use CDS until further notice.
Sep 16, 16:16 BST
Investigating - We are aware of some customers having problems with Vision communicating with HMRC's EMCS & CDS systems. We've been in contact with HMRC about this since yesterday and are currently waiting for their response while we continue our investigations.

As a precautionary measure, we have had to disable the EMCS service for all customers and we request that you do not attempt to use CDS in the meantime.
Sep 16, 12:06 BST
Sep 17, 2025
Sep 16, 2025
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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